Niu Kelian cleared his throat and said, "next, let me make a case analysis according to the regulations given by the second master."

"The first is goal setting."

"Customer satisfaction should include everyone. Big guests and big lists can be the focus, but if you can do it, you'd better not reduce the purchase experience of other individual customers."

"Because the needs of a non anxious guest ignore the feelings of others, resulting in a series of subsequent adverse chain reactions, which is not worth the loss."

"Second, resource allocation."

"There is more than one guy in the store. They all go to serve the big list, but they are not so anxious. They tickle and don't scratch the right place! They can send people to do it first for the guests behind. It leads to waste of resources and low efficiency. It's stupid."

"Third, time management."

"After receiving the list of ten cups, you should first estimate the time you need to spend, then look at the number of guests in line behind you, and make reasonable arrangements in time. Is it difficult, that is, it doesn't need a high IQ. The time to make herbal tea is fixed, but the consequences of improper management are customer refund and suspension of purchase“

Niu Kelian's face was painful: "in the long run, how much profit will you lose! I feel sorry for them. Are my teammates like pigs hostile to money?"

"Next is process design."

"After receiving the business, who should command? Who has the right to make decisions? Who has the right to make suggestions? What is the emergency plan? What is the process of refunding and pacifying guests? These should be stipulated and specially trained at ordinary times."

"Besides customer service."

"Saying sorry and sorry is only the most basic. It is the interpretation of the results. The focus is to admit the mistake and give the reason, and provide more than one solution at the same time, so as to calm the guest's dissatisfaction and anger as soon as possible."

"Finally, it's personnel employment. I don't quite understand this. Please show me."

Shang Chenxi said: "in fact, what I want to say is the choice and self motivation of the guys."

"In essence, in the final analysis, it's the boss who chose such a fool to be responsible for the cashier and managing the store. If this person is not his relatives, or the boss himself is also a second-hand man."

"Of course, these things have nothing to do with us, but I want to break with you."

"Our business is fair. After you followed me, brother Niu didn't achieve this position step by step. He also started from an ordinary man, but he did well and was promoted one after another."

"He doesn't understand. It's humility. How can a person who has been promoted to be a manager by three-level jump not understand? Come on, cow, role play. If you encounter this problem, what will you think and do afterwards?"

Niu Kelian's face became solemn, thought a little and said slowly:

"Well, first of all, thank you for digging me out of Wulan mountain. The merchant's man is the real man - partner plus livelihood, a partnership for the same livelihood."

Shang Chenxi laughed and scolded: "don't pull the calf, talk about business."

Niu Kelian changed into a smiling face: "first, I will re formulate a set of service process according to the above principles, and constantly adjust the situation through actual verification."

"Second, it's easy to do. What I think is that since these problems often occur during the peak hours at night, it is necessary to make more targeted arrangements to improve efficiency and make enough money during the peak hours."

"For example, if there are many old customers in the old store, can you collect and sort out their consumption habits and prepare the required types of semi-finished products in advance? In this way, you can speed up the preparation time and provide them to other customers if you can't sell them. The hot herbal tea can also be prepared in the time period when there are few people."

"For another example, a corner waiting area can be set up to provide some dice and other playthings for guests to entertain while waiting, so that they can pass the time. It is not easy to be anxious because of queuing, so as to reduce the complaint."

"Also, for regular customers living nearby, can we arrange special personnel to deliver goods regularly after recording, so as to reduce the queuing time of scattered customers in the store?"

"Temporary workers can also be added during the peak period to ease the pressure of shipment."

"Wait, as long as you think about it, it's the sea."

"Of course, we need to evaluate these methods, calculate the expenditure of additional costs such as time, personnel and space, compare the expected increase in sales, weigh the gains and losses, and then try them out."

"More importantly, if these methods are effective after trial, can they be extended to other stores? Can they be applied to other businesses of the boss?"

Shang Chenxi patted Yi LiuNian's thigh: "Oh, well said."

Yi LiuNian grinned and hurriedly moved to the distance.

Shang Chenxi continued, "this is called insight and self-improvement. Your cultivation is also a general truth. What do you mean?"

"From such a small example and phenomenon, Lao Niu made up and pulled out the operation chain and key nodes of the herbal tea sales industry in a short time, and gave reasonable suggestions, although his role is only a man."

"Will such a man always be a man? Obviously not. Because he is good at observation and summary. Because he is not willing to be a man."

"Because, in the face of guest complaints, if your thinking can only be simply interpreted as dissatisfaction and complaints about you, and you are depressed and angry all day, you will be a man's life all your life."

"If you understand the guest's scolding you as a problem and a gap, it is a window opened after God closes the door of the richest man's son. It is understood as an opportunity for you to solve problems, make up for deficiencies, put forward suggestions and show your talent, so as to present a well-considered proposal to the boss. Congratulations, you will have a great future and have a boundless way of money!"

"God will close the front door, back door and side door one by one, but he will really open more than one window, but people will be annoyed when they push it around."

"People should use their brains when talking and doing things. But some people, he, really have no brains."

"Well, that's all for today. Finish work and go back to bed."

It was early in the morning after breakfast that Huangfu Xun really came to visit with his gifts.

After Shang Chenxi sent him away, he personally inspected the spirit tools and magic weapons sent. After confirming that there was no problem, he asked the disciples of Vientiane gate to distribute them by themselves.

The grade of these things is not very high, but they are exquisite. Moreover, they are better than a large number. Everyone gets several pieces.

That morning, Shang Chenxi wanted to take Niu Kelian and others out to talk about a business. It was inconvenient for the disciples of Vientiane gate to accompany them, so he let them walk around Haitang city and asked them to come back in two hours. He said it was a fun place to go together at noon.

Near noon, after meeting again, everyone knew that Shang Chenxi was going to take them to a wedding, and they all jumped with joy.

It turned out that today was the wedding day for the youngest grandson of Yuwen Boyong, the leader of Yuwen aristocratic family, one of the five forces in Haitang city. Tang Luli kindly invited Shang Chenxi to go with him. Shang Chenxi couldn't refute his face. Anyway, he had to stay for a few days and agreed to join in the fun.

The wedding was arranged at Yuwen family's Manor on the outskirts of Haitang city. When the merchant and a large group of Tang family arrived outside the gate, Yuwen Boyong, who had received the news, personally welcomed them and let them in.

Chuang Tzu's interior is decorated with lanterns, red and gold, filled with a festive atmosphere and bustling guests.

The seats of ordinary guests are in the outer hall and the open-air empty field. Naturally, Shang Chenxi was invited by Yuwen Boyong to talk in the inner small hall first. Only when the ceremony officially began, he went to the VIP main table in the main hall, while Hua Lanting and others were happy to stroll around four places accompanied by a Yuwen family member.

The name of this ethnic group was Yu Wenyin. He was very talkative. He led the people all the way and introduced them all the way.

From his words, we know that the three elders who are receiving important guests outside are three family elders, called Yuwen class, Yuwen Dai and Yuwen table. The ordinary guests are Yuwen palace, Yuwen Shang, Yuwen horn and Yuwen Zheng in the so-called "little five show of Yuwen". The youngest Yuwen Yu is today's bridegroom, He is Yuwen Boyong's favorite grandson.

According to Yu Wenyin, among the distinguished guests who have come, in addition to Shang Chenxi, Tang Luli and the main figures of the Tang family, there are Tang Wuwei, the master of the Tang family, Tang Wushang and Tang Wukang, as well as other celebrities from all walks of life in Haitang city.

However, Yu Wenyin regretfully told them that fan Lihua, President of the pear flower Association, the largest force in Haitang City, was only sent to Ma Lantai, the leader of Xinzi hall, because she was unable to deal with urgent matters.

Yi LiuNian asked, "what's missing? What kind of the family?"

AI Qingrou next to him pulled him. He remembered that Xiao AI had said that Yuwen and Huangfu were always at odds. There had been many family wars before.

Yu Wenyin didn't care about Yi LiuNian's question, but said, "among the five people in Haitang City, I'm the only Yuwen family who can't do business. I'm an orthodox family of cultivation and physical cultivation. However, we are not like the Huangfu family who have developed limbs, simple mind and are brave and fierce. Our ancestors have always promised Wen and Wu. I think you can see the leopard from the name of the people."

The time passed quickly when the young people chatted. At this time, the Yuwen family's wedding team had picked up the bride and came back, and the people crowded to the front to see it.

The whole honor guard is very powerful. Eight high headed horses with arrogant red silk in front of them are walking in full dress dance steps, followed by avoidance signs, drummers, cutting gongs, decorated lights, flags, umbrella fans and so on.

Yu Wenyu, the bridegroom's official, rode on a four hoofed, foggy and spirited alien spirit beast and walked in front of the bride's 16 raised embroidered red sedan. The sedan body was covered with red curtains and green covers, hung with dragon and Phoenix to show auspicious silk ears, and then there was a long string of welcoming, seeing off sedan chairs and dowry car fights of her mother-in-law's family.

The next step is a series of procedures before the wedding ceremony, such as the man blocking the door, setting off firecrackers and burning pots.

Yi LiuNian wanted to have a fresh look at the difference between the marriage customs in Xianzhou and those in the secular world. Seeing here, he said, "it's no different. It's similar. We don't have that saddle. What does it mean?"

Hua Lanting replied, "An'an is homonymous, taking its meaning of peace and longevity, implying that the bride will cross the saddle and keep peace for the rest of her life. When the bride enters the gate with her front foot and raises her rear foot, a person with parents and children will come and pull out the saddle, which means that a martyr will not marry two husbands and a good horse will not match two saddles."

There was no big difference in the procedure of the subsequent ceremony. After Shang Chenxi came out from the inside, he resolutely refused to sit at the main table on the grounds of not being old enough and not liking restraint, and asked to sit at the Vientiane sect disciple in the corner. Yuwen Boyong couldn't help but let him.

After the auspicious hour, the bride and groom worship heaven and earth, their ancestors and the high hall, and finally the husband and wife worship each other.

The master of ceremonies said in a loud voice:

Take your son's hand and bear your worries.

May it be a sweet brew, full of your cup.

But like a candle, it is your light.

I will always wear this oath and grow old with you.

Yu Wenyu and Qu Biluo's wedding ceremony, ceremony!

Li Cheng's voice was still ringing. Hua Lanting felt something wrong. He suddenly turned his head and found Lin Xian's face white. The five fingers of his right hand hidden under the table kept bouncing and trembling. He also looked at Hua Lanting, said quickly in his mouth, "there's a problem, something's wrong!" and made a gesture at the same time.

When Hua Lanting saw him, he immediately shouted to his companions:

"Iron blood Youth League, all of them, enter the state of facing the war!"